FAQs

On this page, we're sharing our answers when it comes to our customers' most frequently asked questions.

Delivery

How long does delivery take?
We typically quote 2–3 days from receipt of the order, but in many cases, your tap may arrive within 24 hours. If you require 24-hour or guaranteed delivery, please contact us to discuss additional charges.

Is delivery really free on all orders?
Yes, we offer free delivery to mainland UK addresses on all orders. For locations like the Channel Islands, Isle of Man, and Northern Ireland, there may be a small additional supplement. Please get in touch to confirm details for your area.

Do you offer next-day delivery?
Although this isn't standard, many orders arrive within 24 hours. If you require guaranteed next-day delivery, additional charges may apply—please contact us to arrange.

Can I track my order once it’s been dispatched?
Yes, once your order is dispatched, you’ll receive an email with tracking details so that you can monitor its progress.

What do I do if my tap arrives damaged or faulty?
If your tap arrives damaged or faulty, please contact our customer service team immediately. We’ll arrange for a replacement or offer a refund as quickly as possible.

Installation

Are your kitchen taps easy to install?
Yes, most of our taps are designed for straightforward installation and come with all the fittings needed. You’ll just need some basic tools.

Do I need a plumber to install my new tap?
If you’re confident with basic plumbing DIY, you may not need a plumber. However, we recommend hiring a qualified professional if you’re unsure or dealing with more complex installations.

What tools will I need for installation?
You’ll typically need a screwdriver, adjustable wrench, and pliers. If your old tap is hard to remove, a basin wrench might also be required. Always refer to the installation guide provided with your tap for specific tools.

Can I get advice on fitting a pull-out kitchen tap?
Absolutely! Our customer service team is happy to provide guidance on fitting any of our taps. Just give us a call or send us an email with your query.

Do your taps come with an installation guide?
Yes, all our taps are delivered with a clear installation guide to assist you step by step.

Product Features

What’s the difference between a monobloc tap and a two-handled tap?
A monobloc tap mixes hot and cold water through a single spout and is controlled via one or two levers, making it ideal for contemporary kitchens. Two-handled taps, on the other hand, have separate controls for hot and cold water, offering a more classic look.

Do you stock taps that come with a filter for drinking water?
Currently, our taps don’t include water filtration systems, but we’re exploring options to expand our range.

What are the benefits of a pull-out kitchen tap?
Pull-out kitchen taps provide enhanced flexibility and convenience. They’re perfect for rinsing dishes, filling large pots, or accessing hard-to-reach areas in your sink.

Are your brass taps treated to resist tarnishing?
Yes, all of our brass taps are treated with a protective coating to maintain their shine and resist tarnishing over time.

Can I get taps in different finishes, like brushed steel or polished gold?
Yes, we offer a wide selection of finishes, including brushed steel, polished gold, and striking black taps. Take a look at our collection to find the tap that best suits your kitchen.

Payment Options

Can I pay using Klarna?
Yes, Ripple Taps offers Klarna as a payment option, allowing you to split the cost into three interest-free instalments.

What payment methods do you accept?
We accept all major credit and debit cards, as well as Klarna and PayPal, so you can pay securely online.

Is it safe to pay online through your site?
Absolutely! Our website is fully secured with encryption technology to protect your payment and personal details.

How do Klarna interest-free instalments work?
Select Klarna at checkout, and you’ll be guided through their process. Payments are divided into three equal installments, with no interest or hidden fees if payments are made on time.

Customer Service

Who can I contact if I have a question about a product?
Our friendly customer service team is available to assist you with any questions. Contact us via phone or email during our service hours.

What are your customer service hours?
Our customer service team is available Monday to Friday, from 9am to 5pm. Messages sent outside these hours will be responded to on the next working day.

Can I return my tap if I change my mind?
Yes, we offer a generous 60-day return policy. You can return your tap within this period for a full refund as long as it’s unused, in its original packaging, and in perfect condition.

How do I start the return process?
Simply contact our customer service team for assistance. They’ll provide the return address and help arrange your return.

Do you offer warranties on your taps?
We provide a 5-year warranty on all our taps, giving you total peace of mind. If you experience any issues, just contact us for support.

General

Can I see how a tap looks before I buy it?
While we don’t offer a physical showroom, our product pages feature high-resolution images and detailed descriptions to give you a clear idea of how each tap looks.

Are your taps suitable for low-pressure water systems?
Yes, we stock taps that are compatible with low, medium, and high-pressure systems. Check the specifications on each product page for more details.

Can I customise my order with accessories, like hose adapters?
Currently, we don’t offer customisation options, but most of our taps include universal fittings compatible with a range of accessories.

Do you offer bulk discounts for larger orders?
If you’re placing a large order, please contact our customer service team to discuss potential discounts or special arrangements.

How often do you update your stock with new products?
We’re constantly expanding our range! Keep an eye on our website or subscribe to our newsletter to stay updated on the latest arrivals.